Last updated: January 2026
1. Information We Collect
When you contact us or submit a service request form, we may collect personal information such as your name, phone number, email address, address, and details about your plumbing service request.
2. How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule and manage service appointments
- Send appointment confirmations, reminders, and service-related updates
- Improve our services and customer experience
3. SMS & Voice Messaging Consent
By providing your phone number through our website forms, phone calls, or our AI dispatcher, you consent to receive service-related text messages and/or voice messages from iVon Digital LLC operating ID Plumbing. These messages may include appointment confirmations, reminders, and service updates. Message frequency varies. Message and data rates may apply. Customers provide their phone number voluntarily through website forms that include a consent checkbox before submission.
4. Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.
5. Sharing of Information
We do not sell your personal information. We may share your information with trusted service providers only as necessary to operate our business (such as scheduling and messaging platforms).
6. Data Security
We implement reasonable measures to protect your information, but no online system is completely secure.
7. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: [email protected]
Phone: (301) 859-0250